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Job summary

Oversee the Ski Concierge team and manage scheduling to ensure exceptional guest service. Assist guests with the fitting and transport of ski and snowboard equipment while coordinating with other departments to resolve guest requests.

Job details

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality. About the Role At Four Seasons Resort and Residences Whistler, our Ski Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Seasonal Full Time Ski Concierge Supervisor, you will assist guests with their ski and snowboard gear before and after a day on the mountain while leading the Ski Concierge team. This role is suitable to someone who performs well in a fast-pace setting, is dedicated to guest experiences and enjoys leading teams. What You’ll Do * Oversee the schedule of the Ski Concierge team within the guidelines. * Deliver exceptional guest service by assisting with ski and snowboard equipment, including fitting and transporting gear. * Train and supervise the ski concierge team * Communicate closely with different departments to ensure follow up on any special problems, guest requests, etc. as well maintain a log with important information to be passed onto management. * Review daily arrivals to ensure proper handling of V.I.P’s and return guests, groups, etc. * Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. What you bring: * Ability to work effectively and provide leadership within a management team with shared responsibilities. * Experience skiing or snowboarding, prior knowledge of Whistler Blackcomb Mountain is considered an asset * Retail or customer service experience * Must hold a valid class 5 BC Driver’s license, and the ability to provide the drivers abstract * Must have excellent verbal and written skills in English. * Valid work authorization for Canada What to Expect * Busy service periods requiring focus and attention to detail * A schedule based on operational needs, including mornings and holidays * A physically active role in a structured, team-orientated environment What We Offer * $27.45 to $29.10 per hour * Private, secure, and heated storage of your personal ski/snowboard gear steps from Blackcomb Gondola in Upper Whistler Village (exclusive to Four Seasons Ski Concierge staff). * Affordable staff accommodation located in scenic Whistler * Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance * Complimentary meal provided every shift in our staff cafeteria * Paid time off; vacation days and additional floating holidays per year * Excellent training and development programs and employee recognition events * Exclusive discount and travel programs with Four Seasons worldwide Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ [https://www.facebook.com/FourSeasonsResortWhistler/] We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

What you’ll do

Oversee the Ski Concierge team and manage scheduling to ensure exceptional guest service. Assist guests with the fitting and transport of ski and snowboard equipment while coordinating with other departments to resolve guest requests.

Requirements

Requires a valid BC Class 5 Driver's license, valid Canadian work authorization, and proficiency in English. Candidates should have retail or customer service experience and knowledge of skiing or snowboarding, preferably within the Whistler Blackcomb area.

Benefits

• Private Secure And Heated Gear Storage • Affordable Staff Accommodation • Seasonal Ski Pass Or Winter Leisure Allowance • Complimentary Meal Per Shift • Paid Time Off • Vacation Days • Floating Holidays • Training And Development Programs • Employee Recognition Events • Exclusive Discount And Travel Programs

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Service
• Team Supervision
• Scheduling
• Ski And Snowboard Equipment Fitting
• Communication
• Conflict Resolution
• Training
• Attention To Detail
• Customer Service

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Retail