Reports to: Night Audit Manager and Central Reservations Manager Employment: Full Time Seasonal
Job Description: Responsible for the front desk operation during the overnight shift (Midnight – 8am). Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions. Also must be able to patiently answer all questions of the guests of Big White Ski Resort and assist them in every way possible to ensure maximum guest satisfaction.
** Due to the shift hours, this position is best suited to a candidate who wants to have maximum time on the snow Positions Requirements/Skills:
Reliable and dependable
Exceptional customer service & interpersonal skills
Ability to work independently and with minimal supervision but also as part of a team
Positive upbeat personality
Complaint handling & resolution experience
Ability to work under pressure, multi-task & problem solve
Computer skills in MS office products and the ability to learn new systems
Must have a full-privileged (open) driving license (no L’s, N’s or P’s)
Clean driving record
Must have had a driving license for 3 years
Must be able to obtain a valid British Columbia driver’s license
Duties and Responsibilities:
Run reports and report any discrepancies
Count the front desk tills and balance the front desk shift payment reports to the main audit
Prepare check-in packages
Follow correct procedures for guest check-in and guest check-out
Make walk in/direct reservations & shuttle booking ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Answer and assist all incoming telephone calls to the front desk
Ensure high level of customer service is maintained at all times
Assist guests with all questions and reasonable requests
Resolve any noise complaints received
Develop a good understanding of village layout and be able to give directions
Patrol Central Reservations properties.
Pick up and deliver guests to or from Big White accommodation
Pick up and drop off staff at the start or end of their work shift
Deliver any delayed luggage to guests in the morning, received late the previous night
Maintain a professional driving manner to ensure the safety and comfort of all passengers
Ensure all road rules, laws and Big White Central Reservations driver polices are adhered to
Any other reasonable requests as made by a Central Reservations Manager
PLEASE NOTE: This position's shifts run from 12:00am (Midnight) until 8:00am five days per week.
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