Cen Res: Central Mountain Check-In Night Auditor Winter 19/20

May 30 2019
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Indoor, Reservation, Management, Administration
Kelowna, BC
Reports to: Night Audit Manager and Central Reservations Manager Employment: Full Time Seasonal

Job Description: Responsible for the front desk operation during the overnight shift (Midnight – 8am). Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions. Also must be able to patiently answer all questions of the guests of Big White Ski Resort and assist them in every way possible to ensure maximum guest satisfaction.

** Due to the shift hours, this position is best suited to a candidate who wants to have maximum time on the snow Positions Requirements/Skills:
  • Reliable and dependable
  • Exceptional customer service & interpersonal skills
  • Ability to work independently and with minimal supervision but also as part of a team
  • Positive upbeat personality
  • Complaint handling & resolution experience
  • Well-presented appearance
  • Ability to work under pressure, multi-task & problem solve
  • Computer skills in MS office products and the ability to learn new systems
  • Must have a full-privileged (open) driving license (no L’s, N’s or P’s)
  • Clean driving record
  • Must have had a driving license for 3 years
  • Must be able to obtain a valid British Columbia driver’s license

Duties and Responsibilities:
  • Run reports and report any discrepancies
  • Count the front desk tills and balance the front desk shift payment reports to the main audit
  • Prepare check-in packages
  • Follow correct procedures for guest check-in and guest check-out
  • Make walk in/direct reservations & shuttle booking ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
  • Answer and assist all incoming telephone calls to the front desk
  • Ensure high level of customer service is maintained at all times
  • Assist guests with all questions and reasonable requests
  • Resolve any noise complaints received
  • Develop a good understanding of village layout and be able to give directions
  • Patrol Central Reservations properties.
  • Pick up and deliver guests to or from Big White accommodation
  • Pick up and drop off staff at the start or end of their work shift
  • Deliver any delayed luggage to guests in the morning, received late the previous night
  • Maintain a professional driving manner to ensure the safety and comfort of all passengers
  • Ensure all road rules, laws and Big White Central Reservations driver polices are adhered to
  • Any other reasonable requests as made by a Central Reservations Manager

Physical Demands:
  • Mental alertness
  • Heavy Lifting

PLEASE NOTE: This position's shifts run from 12:00am (Midnight) until 8:00am five days per week.
Apply now!

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