Job Description: Responsible for the front desk operation during the overnight shift (Midnight – 8am). Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions. Also must be able to patiently answer all questions of the guests of Big White Ski Resort and assist them in every way possible to ensure maximum guest satisfaction.
**Due to the shift, this position is best suited to a candidate who wants to have maximum time on the snow.
Reliable and dependable
Exceptional customer service & interpersonal skills
Ability to work independently and with minimal supervision but also as part of a team
Positive upbeat personality
Complaint handling & resolution experience
Ability to work under pressure, multi-task & problem solve
Computer skills in MS office products and the ability to learn new system
Duties and Responsibilities:
Run reports and report any discrepancies
Count the front desk tills and balance the front desk shift payment reports to the main audit
Prepare check-in packages
Follow correct procedures for guest check-in and guest check-out
Make walk in/direct reservations & shuttle booking ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Answer and assist all incoming telephone calls to the front desk
Ensure high level of customer service is maintained at all times
Assist guests with all questions and reasonable requests
Resolve any noise complaints received
Develop a good understanding of village layout and be able to give directions to all units in rental pool
Any other reasonable requests as made by a Central Reservations Manager
PLEASE NOTE: This position's shifts run from 12:00am (Midnight) until 8:00am five days per week.
Big White thanks all applicants for their interest, only those successful for interview will be contacted.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
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Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.