CenRes: Duty Manager Winter 19/20

May 16 2019
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Indoor, Hotel, Housekeeping
Kelowna, BC
Big White is seeking a customer focused Duty Manager to assist with hotel operations.
Cenres Pre Season Duties
· Assist in the organization of all Front Desk staff for all pre season duties
· Assist in coordination of key, telephone and locker checks
· Assist in coordination of building map check and updates
· Update and maintain building information and Building Manager list, hot tub list and telephone list
· Assist in coordination of organization of keys drawers, all pertinent Front Desk information and creation of necessary files and folders
· Collect and make initial count of Front Desk floats
· View all unit types and buildings in rental pool
· Develop a good understanding of village layout and be able to give directions to all units in rental pool
· Any other reasonable request as made by Reservations Manager and General Manager
Front Desk
· Oversee daily Front Desk duties and activities
· Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen
· Assist with scheduling of Front Desk staff
· Troubleshoot all guest issues and problems
· Determine and process all minor guest compensation issues
· Inform Reservations Manager or General Manager of any major issues and process any compensation agreed by Reservations Manager or General Manager
· Ensure open communication with owner, group, wholesale and shuttle departments and ensure all pertinent information is given to the individual departments
· Assist with Direct, Wholesaler and Group Guest Check In and Check Out and ensure all correct procedures are followed
· Assist with making walk-in direct reservations
· Ensure all bookings made adhere to Big White Central Reservations payment and cancelation policies
· Assist in making shuttle bookings and ensure all pertinent information is collected and shuttle schedules and policies are adhered to
· Ensure high level of customer service is maintained at all times by all Front Desk staff
· Assist with cash, credit card and debit card payments when necessary
· Assist with all incoming telephone calls to Front Desk lines
· Assist guests with all questions and reasonable requests
· Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products
· Assist Front Desk Agents with daily shift audit and ensure all audits are correct
Other
· Maintain clean and tidy appearance of all Front Desk staff
· Ensure Front Desk area is clean and tidy at all times
· Any other reasonable requests as made by the Front Desk Manager and VP.
Apply now!

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