CenRes: Hotel Front Desk Agent Winter 19/20

May 16 2019
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Indoor, Hotel, Reception, Customer Service
Kelowna, BC
You are the face of the hotel, you will greet, register and assign rooms to hotel guests and owners. You will need to be up to date on hotel and resort information to be able to communicate hotel and resort guests. Most importantly, you will need to provide our guests with friendly, efficient and professional service.

Positions Requirements/Skills:
  • Quick thinker & ability to problem solve
  • Well-groomed appearance
  • Exceptional customer service skills
  • Complaint handling & resolution skills
  • Strong computer skills

Duties and Responsibilities:
  • Direct, Wholesaler and Group guest check in and check outs following all correct procedures
  • Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
  • Make shuttle bookings ensuring all pertinent information is collected
  • Take cash, credit card and debit card payments when necessary
  • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products
  • Run daily end of shift audit reports and complete daily shift audit
  • Ensure high level of customer service is maintained at all times
  • Answer and assist all incoming telephone calls to the front desk
  • Assist guests with all questions and reasonable requests
  • Develop a good understanding of village layout and be able to give directions to all units in rental pool
  • Maintain clean and tidy work area
  • Any other reasonable requests as made by a Central Reservations Manager

Physical Demands:
  • Must be able to stand for long periods of time

Reports to: Duty Manager, Housekeeping Supervisor, Assistant to the Hotels Division Manager, Hotels Division Manager

Location: Big White Ski Resort

Please direct all questions to Lori Garrett at lgarrett@bigwhite.com
Apply now!

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