You are the face of the hotel, you will greet, register and assign rooms to hotel guests and owners. You will need to be up to date on hotel and resort information to be able to communicate hotel and resort guests. Most importantly, you will need to provide our guests with friendly, efficient and professional service.
Quick thinker & ability to problem solve
Exceptional customer service skills
Complaint handling & resolution skills
Strong computer skills
Duties and Responsibilities:
Direct, Wholesaler and Group guest check in and check outs following all correct procedures
Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Make shuttle bookings ensuring all pertinent information is collected
Take cash, credit card and debit card payments when necessary
Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products
Run daily end of shift audit reports and complete daily shift audit
Ensure high level of customer service is maintained at all times
Answer and assist all incoming telephone calls to the front desk
Assist guests with all questions and reasonable requests
Develop a good understanding of village layout and be able to give directions to all units in rental pool
Maintain clean and tidy work area
Any other reasonable requests as made by a Central Reservations Manager
Must be able to stand for long periods of time
Reports to: Duty Manager, Housekeeping Supervisor, Assistant to the Hotels Division Manager, Hotels Division Manager
Location: Big White Ski Resort
Please direct all questions to Lori Garrett at email@example.com
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You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.