Guest Services: Support Staff Winter 19/20

July 18 2019
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Indoor, Outdoor, Hotel, Reception, Customer Service
Kelowna, BC

Responsible for supporting the Guest Services Department in all capacities including, but not limited to, resort cleanliness, set-up/tear down of events and promotions, building maintenance and general guest support and safety.

Position Requirements/Skills:

  • Proven self-motivation, ability to work well with minimum supervision
  • Previous manual labor experience an asset
  • Work well within a diverse team environment
  • Work under pressure in a fast paced environment
  • Flexible availability: including evenings, early mornings, weekends and statutory holidays
  • Driver’s License

Duties and Responsibilities:

  • Follow opening, closing and daily on-going procedures and checklist
  • Snow removal and ice removal as required
  • Maintain supplies to Kids Centre, Administration Building, Ridge Day Lodge, Black Forest Day Lodge, etc.
  • Assist in maintaining buildings around resort – ex. Change light bulbs, plumbing, etc.
  • Check all washroom facilities at regular intervals to maintain clean and fresh facilities
  • Assist in the setup and tear down of events including, but not limited to, Christmas decorations, Carnival, Big Reds, Big Whites, guest receptions
  • Support Event Team where necessary to help with execution daily, weekly and annual events
  • Work cooperatively as a member of the Guest Service Team
  • Comply with all department and company policies, and procedures
  • Perform other tasks, as assigned by management
  • Uphold the highest standard of internal and external customer service at all times

Physical Demands:

  • Must be able to sit and stand for the duration of the shift
  • Ability to lift and carry up to 20 kg
  • Must be able to kneel, bend, stoop, squat and stretch to fulfill duties
  • Requires grasping, using tools, writing, standing, sitting, repetitive motions, listening and hearing ability, and visual acuity
  • Work outdoors in cold conditions

Location: Big White Ski Resort

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