Ski & Board School Sales Specialist Winter 20-21

April 28 2020
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Arts, Culture, Recreation, Sports, Arts, Culture, Recreation, Sports, Education, Library, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Sales, Marketing
Kelowna, BC
Big White Ski & Board School
Sales Specialist

Job Objectives:

The Sales Specialist is the first point of contact between Ski School and the customer. Duties include selling lesson tickets and packages, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information, and answering enquiries in the call centre. The Sales Specialist rotates round three sales areas – Adult Desk, Kids Centre and Call Centre. Sales Specialists must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort and its products.

General Responsibilities:

  • Take reservations and upsell lesson and activity packages in Call Centre, as well as deal with general inquiries
  • Recall reservations, sell lessons and register guests at Adult and Kids Centre sales desks
  • Liaise with assistant directors/on-snow coordinators to ensure customers get to the correct lessons and instructors are available
  • Cash handling and accuracy

Specific Responsibilities:

This is a basic outline of day to day responsibilities. Adjustments will be made if necessary to reflect the needs and expectations of the Big White Ski & Board School management.

  • Be the ‘face’ of ski school and the first point of contact for guests
  • Develop a comprehensive knowledge of in-house departments and products
  • Be prepared to switch location at no notice depending on customer volume
  • Be aware of program numbers and communicate staffing needs to the Assistant Directors when necessary
  • Report directly to the Sales Desk Supervisor

Physical Demands:
  • Must be able to sit and stand for the duration of the shift
  • Requires grasping, typing, writing, standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity
Foreign Applicants: All employment offers to foreign nationals are conditional upon individuals obtaining their own valid working holiday visas for the coming winter season.

Date posted: April 27, 2020

Please Note: Due to the high volume of applications only candidates selected for follow up interviews will be contacted.
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