Winter 2022/2023 - Ski & Board School: Sales Desk Supervisor

June 22 2022
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Arts, Culture, Recreation, Sports, Arts, Culture, Recreation, Sports, Arts, Culture, Recreation, Sports, Education, Library, Education, Library, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Management, Administration, Sales, Marketing
Kelowna, BC

Ski & Board School Sales Desk Supervisor

Job Objective:

Operate alongside the Sales Desk Coordinator and cover their days off while fulfilling the role requirements below and also ensuring a safe, fun and exciting experience for all staff members.

The Ski & Board School Sales Desk Supervisor reports directly to the Sales Desk Coordinator (or the Director of Snowsports when the Coordinator is not on duty).

Specific Duties and Responsibilities

Specific responsibilities:

  • Responsible for supervising the day-to-day activities and performance of the sales and reservation team when the other supervisor is on days off.
  • Help staff members with general knowledge of Big White plus in the critical areas of all product offerings, prices, specials, discounts, requirements for purchasing, promotions/wholesale bookings, familiarization (fam) tours, and all relevant software systems required for selling, booking, and registering guests within the Ski & Board School.
  • Act as a critical support point for sales and reservation staff members and assist with telephone, email, and in-person queries and complaints.
  • Coordinate Special Programs – liaising with guests, parents of guests, and other key departments such as Tickets, Rentals, and Food and Beverage.
  • Develop and manage online registration forms, offline (i.e., email) registration forms, and confirmation templates, and update these forms and templates when necessary.
  • Make sure all systems are up to date and working correctly, and contact the I.T Department to organize for systems/software to be fixed if they are not working.
  • Be aware of program numbers and communicate staffing needs to the Operations Managers when necessary.

General responsibilities:

  • Take reservations and upsell lesson and activity packages in Call Centre, as well as deal with general inquiries.
  • Recall reservations, sell lessons and register guests at all (Adults, Kids & Call Centre) sales desks.
  • Liaise with Operations Managers and Supervisors to ensure customers get the correct lessons, and those instructors are available.
  • Cash handling and accuracy.
  • Develop a comprehensive knowledge of in-house departments and products.
  • Know other departments and their products as well as general resort knowledge.

Preferred experience/skills:

  • Administration skills and experience using different booking systems.
  • Previous role as a supervisor or similar and have experience in a call center/telephone environment.
  • Background in customer service.
  • Professional typing and writing skills.
  • Ability to work efficiently and effectively during busy periods.

Physical demands:

  • Must be able to sit and stand for the duration of the shift.
  • Requires standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity.

Apply now!

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