Job Title: Winter Attractions Crew

Location: North Vancouver

Department: Mountain Operations

Reports to: Manager, Duty

Role Status: Full Time – Seasonal – Hourly
Start Date: Late October/Early November 2022

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

Scope of the job:

As a Winter Atttractions Crew, you are responsible for the daily operations of the mountain’s winter attractions; including, the Ice Rink, Fire Pit, Sliding Zone, Sleigh Ride, Light Walk, and other seasonal attractions . Under direct supervision from the Mountain Crew Supervisor and Mountain Operations Duty Manager, the Winter Attractions Crew assist other departments with manual tasks, clean up and tear-down, transport, fences, snow removal, and on occasion are expected to assist with line control and other guest related duties.

Key Responsibilities:

• Operating various machines & vehicles including snow grooming machine, ice surface maintenance vehicle (Zamboni), sleigh, and snow removal machines
• Hand shoveling ice surface, boardwalk, firepit and surrounding areas
• Removing snow from roof tops
• Building and maintaining a fire in an outdoor firepit
• Maintaining ice surface equipment
• Setting-up and maintaining the sliding zone area (i.e. installing safety fencing, signs)
• Hand shoveling, raking of sliding zone
• Safety testing of the sliding zone to meet and exceed safety regulations and quality standards
• Performing daily inspections and maintenance of areas surrounding Blue Grouse Lake & Light Walk
• Following all Grouse Mountain vehicle safety procedures
• Performing safety inspections on machines, vehicles and ice rink compressor systems
• Reporting any unsafe acts, concerns or procedures
• Assisting guests and ensuring the highest level of customer service
• Assisting with set up and teardown of special events
• Assisting the skate and snowshoe rental department
• Other duties as required

Supervisory Responsibility
This position reports directly to the Mountain Crew Supervisor and Mountain Operations Duty Manager, with no direct supervisory responsibilities.

Qualifications, Knowledge, Skills and Abilities Required

• Ice rink experience an asset
• Valid driver’s license (Class 5)
• Experience with customer service
• Ability to lift up to 40 lbs
• Ability to ice skate an asset
• Excellent customer service skills
• Strong mechanical aptitude
• Ability to perform well under pressure of deadlines
• Ability to work independently and as part of a team
• Outgoing, hardworking, team-orientated person
• Ability to work outdoors in all types of weather conditions

Working Conditions

• Winter Attractions Crew perform most of their duties outdoors and may work in all different kinds of weather conditions.
• Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays.
• Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.