Intern, IT support technician (Internship 4-months) - Fall 2021

June 10 2021
Industries Bank, Insurance, Financial services
Categories Help Desk, Information technology, Information Technology, Information Technology
Montreal, QC

With over 172,9 billion in assets under management as of March 31 2021, Fiera Capital, an independent firm, is one of Canada’s leading investment managers. We deliver customized multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. We strive to be at the forefront of investment-management science, and we are passionate about creating sustainable wealth for clients. Fiera Capital is recognized for our talented people. Our teams collaborate and seek to draw on the global industry’s most innovative and diverse offerings to craft strategies that meet the needs of any client, anywhere they are located.

Why join Fiera Capital:

• Inclusive workplace and diverse background of employees
• Growth and development opportunities
• Entrepreneurial industry-leading company with a purposeful mission
• Flexible work arrangements, competitive compensation and benefits
• Collaborative approach, innovative and culture of integrity
• Ambitious organization who strives for excellence

What we are looking for:

Under the supervision of the Supervisor, IT-Services, the technician provides first-level IT support to users. They will be part of a call center.

Your responsibilities:

In the course of his or her duties, the incumbent of the position shall perform the following duties:

  • Provide first level support by phone and email;
  • First diagnosis;
  • Assigned tickets to technicians level 2-3;
  • Follow up with users;
  • Password reset;
  • Report major incidents to the appropriate people.

Must have requirements to be successful in this role:

  • College or professional diploma in computer science or any other discipline deemed relevant
  • Very good verbal and written communication
  • Autonomy and ability to work effectively in a team
  • Good knowledge 10
  • Good knowledge of Office 365 environment
  • Good knowledge of iPhone and Android devices
  • Excellent knowledge of French and English (oral and written)
  • Asset, level 1 IT Support experience

Special Conditions if Applicable:

  • The technician must be available to start very early (7:30 am) or finish late (6:00 pm).

The use of masculine is for the sole purpose of lightening the text and refers to both women and men.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset and our goal is to create an inclusive and equitable environment where everyone can reach their true potential.

Fiera Capital will not tolerate any form of discrimination or harassment. All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance and business needs. We are pleased to receive nominations from qualified individuals from a variety of backgrounds.

We thank all applicants for their interest in a career with Fiera Capital. We will only communicate with those selected for an interview.

Apply now! network