Service and Program Staff - Ticket Staff - Lively Ski Hill

Job summary

Provide front-line customer service to ski hill visitors, including answering questions, processing ticket sales and payments, and addressing complaints within established guidelines. Help ensure safe and efficient facility operations by enforcing rules, maintaining a clean work area, and reporting operational issues to a supervisor.

Job details

Job Description Section: Recreation Services Division: Parks and Recreation Services Department: Community Services Initial Reporting Location: Lively Ski Hill Job Status: Contract Part Time position Estimated Probable Duration: November 14, 2026 to March 26, 2027 (weather permitting) Number of Vacancies: 1 Union Affiliation: Non union Hours of Work: Up to 48 hours bi-weekly Shift Work Required: Yes Yes (Days/Evenings/Weekends) Range of Pay: Group 1 - $19.11 per hour A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application. Main Function Reporting to the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Coordinator and under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services and Programs, this position is responsible to provide front-line customer service in a designated leisure program and/or services. Objectives Deliver front-line customer service to participants and facility users by providing information, processing transactions, and supporting the effective delivery of programs and services. Support the safe and efficient operation of recreational facilities and programs by maintaining work areas, monitoring compliance with established procedures, and promoting the proper use of equipment and facilities. Duties Provide excellent customer service to all clients. Ensure that users of the service/program comply with the rules established by City of Greater Sudbury (CGS). Ensure the proper and safe use of all equipment, materials and facility. Handle cash and other forms of payment as required. Handle public complaints within pre-set parameters. Maintain a clean work area as per regulations, standards and best practices. Advise supervisor of any problems arising from delivery of service or operation of program. Develop and maintain a thorough working knowledge of the City’s Health and Safety policies and the applicable provincial legislation listed therein. Perform other related duties as required. Note: The above duties are representative of a typical position and are not to be construed as all inclusive. Qualifications Education and Training: Successful completion of some secondary school education and a minimum age of fourteen (14) years, in accordance with the Employment Standards Act (ESA), are required. Must hold current CPR and First Aid Certificate for designated programs/services. Experience Up to six (6) months of related experience. For Ticket Sales and Cashier - experience with handling cash, balancing reports and Ticket Sales system an asset. Knowledge Of Best practices within areas of responsibility. For Ticket Sales and Cashier - advanced mathematical and computer skills Abilities To Demonstrate excellent organizational skills. Demonstrate ability to deal with a variety of user groups. Demonstrate effective interpersonal and communication skills when dealing with the general public and staff. Deal with the public in a courteous and effective manner. Demonstrate attention to detail. Work evenings and weekends if applicable. Personal Suitability Ability to perform the essential duties of the position. Demonstrated reliability, professionalism, and accountability in meeting job responsibilities. Language Excellent use of English; verbally and in writing. French verbal skills an asset. Other Requirements Provide, at own cost, a Criminal Reference Check for designated positions. Competencies: (click to view) Competency Library - Level 1 Proficiency How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online. We must receive your resume before 11:59 p.m. on Thursday, October 15, 2026. For those providing a French language resume, please also include an English version. Click on the Apply for Job button. Follow the step by step application process. Ensure you attached a cover letter and resume. Acceptable file types are: .doc .docx .txt .pdf .rtf Once completed, review your application and click on the Submit button. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile. All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager. Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca) Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca

What you’ll do

Provide front-line customer service to ski hill visitors, including answering questions, processing ticket sales and payments, and addressing complaints within established guidelines. Help ensure safe and efficient facility operations by enforcing rules, maintaining a clean work area, and reporting operational issues to a supervisor.

Requirements

Some secondary school education and a minimum age of 14 are required, along with current CPR and First Aid certification for designated programs or services. Up to six months of related experience is required; cash handling, balancing reports, and ticket sales system experience are assets.

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Ticket Sales
• Cash Reconciliation
• Mathematical Skills
• Computer Skills
• Organizational Skills
• Interpersonal Communication
• Complaint Handling
• Attention To Detail
• Facility Safety
• First Aid
• CPR

Job areas

• Customer Service & Support
• Sports & Recreation
• Government & Public Sector

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