Swiss Chalet, Saint John - Manager, Guest Experience

Job summary

The Manager, Guest Experience oversees daily dining room operations to ensure a perfect guest experience and adherence to brand standards. They are also responsible for coaching and developing associates to maintain high levels of service.

Job details

Swiss Chalet is hiring a Manager, Guest Experience at our Saint John location! Since our doors first opened in 1954, families have been coming back to Swiss Chalet generation after generation. And that’s certainly not stopping now. We are looking for individuals that are passionate about hospitality, food, training and are people focused. This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to chat. What you will do in this role: Oversee the day-to-day management of the dining room as directed. Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time Continue to develop and coach associates Oversee and ensure the Perfect Guest Experience Support and implement Standards and Controls Demonstrate behaviours consistent with Recipe's principles. What we are looking for: Previous Front of House Management experience Possess the potential to effectively run the front of house and lead all shifts to meet Brand standards Possess the "Hospitality Gene" by demonstrating the ability to create connections, a passion for People and service excellence Driven and focused Inspirational and motivational team player Ability to work days, evenings, weekends and holidays in a busy fast paced environment What’s in it for you: 20% employee discount dining card valid at all Recipe brands Flexible scheduling A chance to be part of a close knit team Competitive wages Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canada’s most iconic restaurants If you are interested in this fantastic opportunity, please apply online today! Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

What you’ll do

The Manager, Guest Experience oversees daily dining room operations to ensure a perfect guest experience and adherence to brand standards. They are also responsible for coaching and developing associates to maintain high levels of service.

Requirements

Candidates must have previous front of house management experience and a strong passion for hospitality and people development. The role requires the ability to work flexible shifts including days, evenings, weekends, and holidays.

Benefits

• 20% Employee discount dining card
• Flexible scheduling
• Growth and development opportunities
• Career advancement opportunities

Listed skills

• Time management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant operations
• Staff training
• Coaching
• Hospitality
• Leadership
• Front of house management
• Service excellence
• Team building
• Communication
• Operational standards
• Conflict resolution
• Time management
• Management
• Curiosity
• Restaurant Operation
• Franchising
• Workplace Inclusivity
• Motivational Skills

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Guest Experience Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers

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