Swiss Chalet, Saint John - Manager, Guest Experience

Job summary

Oversee daily dining room operations and ensure the restaurant meets its standards while delivering a consistently excellent guest experience. Develop and coach associates, lead shifts, and support the implementation of operational standards and controls.

Job details

Swiss Chalet is hiring a Manager, Guest Experience at our Saint John location! Since our doors first opened in 1954, families have been coming back to Swiss Chalet generation after generation. And that’s certainly not stopping now. We are looking for individuals that are passionate about hospitality, food, training and are people focused. This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to chat. What You Will Do In This Role Oversee the day-to-day management of the dining room as directed. Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time Continue to develop and coach associates Oversee and ensure the Perfect Guest Experience Support and implement Standards and Controls Demonstrate behaviours consistent with Recipe's principles. What We Are Looking For Previous Front of House Management experience Possess the potential to effectively run the front of house and lead all shifts to meet Brand standards Possess the "Hospitality Gene" by demonstrating the ability to create connections, a passion for People and service excellence Driven and focused Inspirational and motivational team player Ability to work days, evenings, weekends and holidays in a busy fast paced environment What’s In It For You 20% employee discount dining card valid at all Recipe brands Flexible scheduling A chance to be part of a close knit team Competitive wages Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canada’s most iconic restaurants If you are interested in this fantastic opportunity, please apply online today! Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

What you’ll do

Oversee daily dining room operations and ensure the restaurant meets its standards while delivering a consistently excellent guest experience. Develop and coach associates, lead shifts, and support the implementation of operational standards and controls.

Requirements

Candidates should have previous front-of-house management experience and the potential to run front-of-house operations while leading shifts to brand standards. They should be service-oriented, driven, inspirational team players who can work days, evenings, weekends, and holidays in a fast-paced environment.

Benefits

• Employee Dining Discount
• Flexible Scheduling
• Competitive Wages
• Growth And Development Opportunities
• Career Advancement Opportunities

Listed skills

• Customer service · Preferred
• Guest Experience · Preferred
• Shift Management · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Of House Management
• Restaurant Operations
• Team Leadership
• Associate Training
• Coaching
• Guest Experience
• Hospitality
• Customer Service
• Brand Standards
• Standards And Controls
• Communication
• Team Motivation
• Shift Management
• People Management

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

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